COMMUNICATION AND FEEDBACK
Communicating with our Employees
As a diverse company with over 7,000 employees spread over 150 sites across Australia, New Zealand and Asia, communicating with our employees presents CSR a unique challenge.
In order to reach all of our employees, we use a number of different communication channels ranging from the company intranet, through to staff briefings and a Managing Director site visit program.
‘Be Sure with CSR’ Brand and Values Program
Employee survey results and focus groups found that we needed to put more emphasis on the CSR brand and company values. In response, we launched the ‘Be Sure with CSR’ brand and values program across the company.
The program was successful, with awareness of the CSR values increasing by over 50%*.
Quarterly Employee Opinion Surveys
Since October 2002, CSR has conducted quarterly opinion surveys with its employees. Around a third of all staff are invited to participate in the opinion survey each year, with the invitations spread over four quarters.
CSR has an employee turnover rate of 16.2%. However, for our high performing employees (employees that receive outstanding or superior results in their annual performance review), the turnover rate is halved at 8.5%.
CSR conducts exit interviews with all employees leaving the company in order to understand their reasons for leaving and to identify areas where we can make CSR a better place for our employees.